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Welcome to Giusto Afro Village

Refund and Returns Policy

Overview

At Giusto Afro Village, we are committed to providing you with the freshest and highest quality African and Caribbean groceries. Your satisfaction is our priority. We understand that sometimes, issues may arise. This policy outlines our procedures for returns and refunds.

1. Our Commitment to Quality & Freshness: We take great care in sourcing, packing, and delivering your order. Fresh produce and perishable items are handled with the utmost attention to quality and appropriate temperature control during transit.

2. Eligibility for Returns & Refunds:

Due to the perishable nature of many of our products, our returns policy differs from non-food items.

  • Perishable Goods (Fresh Produce, Meat, Seafood, Dairy, etc.):
    • We do not accept returns on perishable goods unless they arrive damaged, spoiled, or are clearly not as described.
    • If a perishable item is received in an unsatisfactory condition, you must notify us within 12 hours of delivery. Please provide:
      • Your order number.
      • A clear description of the issue.
      • Photographic evidence of the damaged or spoiled item.
    • Upon verification, we will offer a full refund or a replacement for the affected item, at our discretion.
  • Non-Perishable Goods (Packaged dry goods, household items, beauty products, etc.):
    • You may return non-perishable goods within 1 days of delivery if they are:
      • Unopened and in their original packaging.
      • Unused and in a resalable condition.
    • You will be responsible for the cost of return shipping for non-perishable items unless the item is faulty or incorrect.
    • Refunds for non-perishable items will be processed upon receipt and inspection of the returned goods.
  • Incorrect / Missing Items:
    • If you receive an incorrect item or an item is missing from your order, please notify us within 24 hours of delivery.
    • Please provide your order number and details of the discrepancy.
    • We will promptly arrange for the correct item to be sent to you or issue a refund for the missing/incorrect item.

3. Items Not Eligible for Return/Refund:

  • Items that have been opened, used, or consumed (unless faulty/spoiled).
  • Items damaged due to customer mishandling or improper storage after delivery.
  • Gift cards.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

4. How to Initiate a Return or Refund Request:

  1. Contact Us: Please email us at INFO@GIUSTOAFROVILLAGE.COM with your order number and a detailed explanation of the issue.
  2. Provide Evidence: For damaged or spoiled items, clear photographs are essential.
  3. Await Instructions: Our customer service team will review your request and provide you with further instructions on how to proceed, including return shipping details if applicable.

5. Refunds Processing:

  • Once your return (for non-perishable goods) is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days (e.g., 5-10 business days).
  • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged, incorrect, or spoiled item).

6. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at INFO@GIUSTOAFROVILLAGE.COM.

7. Exchanges (Rarely Applicable for Groceries):

  • We generally do not offer direct exchanges for grocery items unless the item received was incorrect or faulty. If you need a different item, we recommend placing a new order and returning the original item (if eligible) for a refund.

8. Changes to This Policy:

Giusto Afro Village reserves the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us: For any questions regarding our Refund and Returns Policy, please contact us: Email: INFO@GIUSTOAFROVILLAGE.COM Phone: 07548555471 / 07728328841